AI ‘Legal’ Chatbots Help Insurance Companies, Not Injury Victims

Mighty is back at it again, and somehow it’s worse than before.

After their attempt to “disrupt” the personal injury industry with a failed law firm, Mighty is now pushing an AI chatbot to help injury victims “handle their own cases.” It tells people that “the AI acts like your lawyer…”

Let’s be clear: This is dangerous. And it’s exactly what insurance companies dream of.

Personal injury claims aren’t fill-in-the-blank forms. They’re uphill battles against billion-dollar insurers who have one goal: Pay as little as possible. Walking into that fight with a chatbot instead of a real lawyer isn’t innovative. It’s negligent.

You don’t need an app whispering “magic words” in your ear. You need an advocate. Someone who knows how to challenge adjusters, pressure the defense, and prepare a case that makes insurers fear what happens if they don’t settle.

This AI tool is just the next iteration of the same failed mindset: that injury claims are paperwork, that victims just need templates, not real representation.

But anyone who’s actually handled these cases knows better.

Getting full compensation takes skillful advocacy. It takes lawyers who know how to build leverage, not bots that regurgitate scripts.

What do you think about AI’s involvement in injury claims? Join the conversation with me on LinkedIn.